FAQ

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cbajo Frequently Asked
Questions

Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, claiming bonuses, betting on cricket, and staying safe on the cbajo platform — answered in plain English.

25 Questions Answered 18+ Only Updated 2026
This FAQ covers the most common questions from cbajo players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you are brand new to the platform or a returning player with a specific query about bKash withdrawals, BPL cricket odds, wagering requirements, or responsible gaming tools, you will find a direct answer below. If your question is not listed, contact the cbajo support team at [email protected] any time.

bKash & Nagad Support

Instant deposits and withdrawals via Bangladesh's most popular mobile wallets. Most transactions complete within 15–30 minutes, 24 hours a day.

Cricket Betting

Comprehensive BPL, IPL, T20 World Cup and Bangladesh Tigers betting markets — pre-match and live in-play, updated in real time throughout every over.

256-bit SSL Security

All data between your device and cbajo is encrypted with the same standard used by major Bangladeshi banks. Your personal and payment information stays private.

Welcome Bonus

New players can claim a generous first-deposit bonus. Bonus terms including wagering requirements are clearly stated and fully explained in this FAQ.

Fast KYC Verification

Submit your Bangladesh NID or passport and most accounts are verified within 24 hours, unlocking full withdrawal access on your cbajo account.

Responsible Gaming Tools

Deposit limits, session timers, time-out, and self-exclusion — all available from your cbajo account settings. Player wellbeing is a core cbajo commitment.

Section 1

Account & Registration

How do I create a cbajo account?

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Creating a cbajo account takes under two minutes. Visit cbajo.app, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be 18 or older to register. Once submitted, you will receive an OTP on your registered mobile number to verify your account. After verification your account is active and ready for your first deposit.
cbajo requires a valid government-issued photo ID for KYC verification before your first withdrawal is processed. Accepted documents include your Bangladesh National ID Card (NID), passport, or driving licence. Upload clear photos of the front and back of your chosen document via the verification section of your account dashboard. Most verifications are reviewed and approved within 24 hours.
You can reset your cbajo password from the login page by clicking "Forgot Password". Enter the mobile number linked to your account and cbajo will send a one-time password (OTP) reset code via SMS. Follow the on-screen steps to create a new password. If you no longer have access to your registered mobile number, contact cbajo support at for manual account recovery assistance.
No — cbajo permits only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and will result in all duplicate accounts being permanently closed, with any pending winnings forfeited. If you have accidentally created a duplicate account, contact support immediately at to have the duplicate removed without penalty.
To permanently close your cbajo account, email with the subject line "Account Closure Request" from your registered email address. Include your registered mobile number and a brief reason for closure (optional). Any remaining balance will be withdrawn to your registered bKash or Nagad account within five business days. Note that account closure is different from self-exclusion — see the Responsible Gaming page for self-exclusion options.

Section 2

Deposits & Withdrawals

To deposit via bKash on cbajo, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see a cbajo bKash merchant number displayed on screen. Open your bKash app, select "Send Money", enter the merchant number, the deposit amount in BDT, and your bKash PIN to confirm. Return to cbajo and enter the bKash transaction ID to complete the deposit. Funds typically appear in your cbajo account within 5 to 15 minutes.
Nagad deposits on cbajo are processed almost instantly — in most cases your account balance is updated within 5 minutes of sending the payment. The process mirrors the bKash flow: select Nagad in the Deposit section, transfer to the displayed cbajo Nagad number via your Nagad app, then confirm by entering the transaction ID on cbajo. During peak traffic periods (such as BPL match days) processing may take up to 15 minutes.
The minimum deposit amount on cbajo is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or other supported banks, the minimum deposit is ৳500. There is no maximum deposit limit imposed by cbajo, though your individual mobile wallet or bank may have its own daily transaction caps.
The minimum withdrawal on cbajo is ৳500 for bKash and Nagad. For Rocket and Upay withdrawals the minimum is also ৳500. Bank transfer withdrawals have a minimum of ৳1,000. Your account must be KYC-verified before any withdrawal can be processed. There are no withdrawal fees charged by cbajo — standard mobile wallet operator fees may apply on the recipient's end.
bKash and Nagad withdrawals from cbajo typically complete within 15 to 30 minutes once approved. Rocket and Upay withdrawals usually take 30 to 60 minutes. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank take 1 to 3 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Bangladeshi public holidays may be processed on the next working day.
cbajo does not charge any deposit or withdrawal fees on its end. All transactions are processed at face value in BDT. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction charges, which are outside cbajo's control. We recommend checking your wallet's current fee schedule if you want to account for operator-side charges.
No — cbajo requires that withdrawals are sent to the same mobile wallet number used for deposits on your account. This policy is in place to prevent fraud and money laundering. If you have changed your mobile number or wallet and need to update your withdrawal details, contact cbajo support at before making your next withdrawal. Additional identity verification may be required to update payment details.

Section 3

Games & Gameplay

cbajo offers pre-match and live in-play betting on domestic and international cricket including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test series, and Bangladesh Tigers home and away matches. Navigate to the Cricket section, choose a match, and select your market — match winner, top batsman, total runs, over/under, and dozens more. Live odds update in real time during in-play sessions. Minimum bet is ৳50.
cbajo's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, video slots with bonus rounds, progressive jackpot slots, and Megaways titles. Popular games include Gates of Olympus, Sweet Bonanza, and Starburst. All slot titles are fully playable on mobile via your browser — no app download required.
Yes — cbajo's live casino games are powered by certified providers including Evolution Gaming and Ezugi, whose live dealer studios operate under internationally recognised gaming certifications for fairness and RNG integrity. All live sessions are streamed in real time from professional dealer studios with HD video. cbajo does not host its own live dealer tables; it aggregates from licensed providers, adding a layer of third-party accountability.
Yes — cbajo is fully optimised for mobile play on both Android and iOS devices through your phone's web browser. There is no dedicated app to download. Simply visit cbajo.app on your mobile browser and the site will automatically display in its mobile-responsive layout. All features — deposits, withdrawals, live casino, cricket betting, and slots — are available on mobile.
The RTP for each slot game on cbajo is determined by the game's developer, not by cbajo itself. Most slots from Pragmatic Play, NetEnt, and Microgaming have RTPs ranging from 94% to 97%. The RTP percentage for each title is typically displayed in the game's information or paytable section. cbajo does not modify the RTP settings of any game — all titles run at their certified developer-set RTP values.

Section 4

Bonuses & Promotions

cbajo offers a welcome bonus on your first deposit — the current offer and bonus amount are displayed on the Promotions section of the site. To claim it, register a new account, make your qualifying first deposit (minimum amount specified on the promotion), and the bonus will be credited automatically to your account. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Read the full bonus terms in the Terms and Conditions page.
Wagering requirements specify how many times you must wager the bonus amount before converting bonus funds into real withdrawable cash. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in total bets using the bonus balance before requesting a withdrawal. The exact wagering multiplier, eligible games, and time limit for each cbajo bonus are stated in the individual promotion's terms.
Yes — all cbajo bonuses have an expiry period, which is stated in the promotion's specific terms at the time the bonus is claimed. Typically, welcome bonuses and free spins expire within 7 to 30 days of being credited. If the wagering requirements are not completed before the expiry date, the bonus and any winnings generated from it will be removed from your account automatically. Check your active bonuses in the "My Bonuses" section of your account.
No — bonus funds on cbajo cannot be withdrawn directly. They must first be converted to real-money balance by completing the wagering requirements associated with the bonus. Once the required wager amount has been met within the bonus validity period, any remaining balance (up to the maximum cashout cap stated in the promotion terms) becomes real money and is freely withdrawable to your bKash or Nagad account.
Yes — cbajo runs regular reload bonuses for existing players and free spin promotions tied to new slot releases from providers like Pragmatic Play and NetEnt. Seasonal promotions are also common around major events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Check the Promotions section of your cbajo account regularly or opt in to email notifications to stay updated on the latest offers.

Section 5

Safety & Responsible Gaming

cbajo uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, which is the same security standard used by major banks. Player funds are held in segregated accounts separate from operational funds. The platform undergoes regular security audits. cbajo does not share your personal data with third parties except as required to process payments (e.g., your wallet number is shared with bKash or Nagad to complete a transaction).
cbajo collects only the personal data necessary to operate your account — your name, mobile number, date of birth, and payment details. This data is stored on encrypted servers and is never sold to third-party marketers. You can request a copy of your stored data or ask for it to be deleted (subject to legal retention obligations) by contacting . Full details are in the cbajo Privacy Policy.
You must be at least 18 years old to register and play on cbajo. This is a strict policy enforced through KYC age verification before your first withdrawal is processed. cbajo takes under-age gambling extremely seriously — any account found to belong to a person under 18 will be immediately closed, all deposits returned, and the matter handled in accordance with our legal obligations. There are no exceptions to the 18+ rule.
Log in to your cbajo account and navigate to Account Settings, then select Responsible Gaming. From there you can set a daily, weekly, or monthly deposit limit in BDT. The limit takes effect immediately once confirmed. Reducing a limit is instant; increasing a limit is subject to a 48-hour cooling-off period before the higher limit activates. You can also email to request a limit change.
Self-exclusion on cbajo is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. To request self-exclusion, go to Account Settings and select Responsible Gaming, or email with the subject line "Self-Exclusion Request" including your registered mobile number and chosen duration. Your request will be processed within 24 hours. During the exclusion period, cbajo will not send you any promotional communications.

Need Immediate Support?

If gambling is causing distress, financial hardship, or relationship problems, please reach out. cbajo's responsible gaming team is available around the clock. Email us at and we will connect you with the right resources — without pressure and without judgement. You can also visit our dedicated Responsible Gaming page for the full range of self-help tools available on cbajo, including time-out, session limits, and permanent self-exclusion. 18+ only. Gambling involves risk. Please play responsibly.

Still Have Questions?

Contact the cbajo support team at any time, or explore the platform and see for yourself.

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