18+ Only • Safe Play • Player Protection Tools
cbajo Responsible Gaming
At cbajo, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources cbajo provides to help every player in Bangladesh stay in control of their gambling activity at all times.
Player Protection at a Glance
Tools We Provide to Keep You Safe
cbajo has built a comprehensive set of responsible gaming features directly into the platform. These tools are available to every registered player at any time and at no cost. They are designed to give you full control over your gambling activity.
Deposit Limits
Set a daily, weekly, or monthly maximum deposit amount in Bangladeshi Taka. Once your chosen limit is reached, cbajo will automatically prevent further deposits until the limit period resets. Increases to your limit take 48 hours to activate; decreases are effective immediately.
Time-Out Period
Take a short break from the cbajo platform for a defined period — 24 hours, 48 hours, one week, or one month. During a time-out, your account remains open but you cannot log in, deposit, or place bets. The time-out cannot be cancelled early once activated.
Self-Exclusion
If you feel you need a longer break, cbajo offers a self-exclusion option for periods of six months, one year, two years, or five years. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from cbajo.
Reality Check Alerts
Enable session reminders that notify you of how long you have been playing and how much you have wagered during the current session. Reality check intervals can be set from 15 minutes to 2 hours. When the alert appears, you can choose to continue or end your session immediately.
Loss Limits
Alongside deposit limits, cbajo allows you to set a maximum net loss amount over a defined period. If your losses during that period reach the limit you set, further betting is automatically paused until the period expires. This tool prevents runaway losses in a single session or week.
Age Verification
cbajo enforces a strict 18+ policy for all players. Every account is subject to KYC age verification before the first withdrawal is processed. Accounts where age cannot be confirmed will be suspended and any winnings withheld pending verification. Under-age gambling is prohibited.
Section 1
Age Restriction and Verification
cbajo operates a strict 18+ policy without exception. Gambling on the cbajo platform is permitted only for adults aged 18 years and above. This policy is enforced at registration through our Know Your Customer (KYC) process, which requires every player to submit a valid form of government-issued identity documentation — such as a Bangladesh National ID Card (NID) or passport — before withdrawals are enabled on the account.
If at any point cbajo's compliance team has reason to believe that an account holder may be under the age of 18, the account will be immediately suspended pending completion of a full age verification review. Any deposits made to a suspended account will be returned to the payment method from which they originated. Any winnings generated while an account is under age review will be withheld until verification is complete. If the account holder is confirmed to be under 18, all funds will be returned, the account permanently closed, and the matter handled in accordance with our legal obligations.
Protecting Minors
cbajo strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing gambling websites. If you share a device with a minor, ensure you always log out of your cbajo account when your session is complete. Do not allow minors to handle your registered mobile device or bKash/Nagad wallet, as these are linked to your cbajo account's payment methods.
If you are aware of a minor who has accessed a cbajo account — whether their own or yours — please report the matter to cbajo support immediately at [email protected]. All such reports are treated with the highest priority and handled confidentially.
Strict 18+ Policy
cbajo does not permit gambling by anyone under the age of 18. Age is verified via NID or passport during the KYC process. Accounts that cannot be verified will be suspended with funds returned to the originating payment method.
Parental Controls
- Always log out after your session
- Never share your login credentials
- Use device parental control tools
- Keep your bKash/Nagad PIN private
- Report underage access to cbajo support
Section 2
Recognising Problem Gambling
Gambling is a form of entertainment enjoyed responsibly by millions of people. However, for some individuals, gambling can become a problem that affects their financial stability, relationships, and overall wellbeing. Recognising the early warning signs of problem gambling is the first step toward regaining control.
cbajo encourages all players to periodically ask themselves the following questions honestly. These are not clinical diagnostic tools, but they are useful indicators that your gambling habits may warrant a closer look.
If you answered "yes" to two or more of the questions above, we strongly encourage you to use cbajo's self-assessment tools and consider activating one or more of the player protection features described in this page — particularly the time-out or self-exclusion options. If you answered "yes" to four or more, please consider reaching out to a professional support organisation as soon as possible.
Problem gambling is not a character flaw or a sign of weakness. It is a recognised behavioural pattern that responds well to early intervention. cbajo is committed to making it as easy as possible for any player to access help, take a break, or permanently close their account — without pressure, delay, or judgement.
Warning Signs
- Chasing losses with larger bets
- Gambling with money needed for bills
- Hiding gambling activity from loved ones
- Feeling anxious when not gambling
- Neglecting work or family commitments
- Borrowing money to fund gambling
Section 3
Deposit and Spending Limits
Setting a deposit limit is one of the most effective ways to stay in control of your cbajo gambling budget. cbajo allows you to configure individual deposit limits for daily, weekly, and monthly periods. Once a limit is set, the system automatically declines any deposit attempt that would cause your total deposits for the relevant period to exceed the figure you have chosen.
Deposit limits are denominated in Bangladeshi Taka (BDT) and can be set to any amount above the minimum deposit threshold. There is no upper restriction on how low you can set your limit — even a limit of ৳500 per week is fully supported. cbajo recommends that players set deposit limits during account registration, before they begin playing, rather than waiting until a problem becomes apparent.
| Limit Type | Available Periods | Takes Effect | Change to Lower Limit | Change to Higher Limit |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on activation | Immediately | After 48-hour cooling-off period |
| Loss Limit | Daily / Weekly / Monthly | Immediately on activation | Immediately | After 48-hour cooling-off period |
| Session Wagering Limit | Per session | At the start of your next login session | Immediately | After 48-hour cooling-off period |
The 48-hour cooling-off period for limit increases is a deliberate friction mechanism. Its purpose is to prevent impulsive decisions made during a gambling session — when emotional state may be elevated — from immediately overriding protective limits that were set during a calmer, more considered moment. You can request a limit increase at any time, but the increase will only activate after two full days have elapsed, giving you time to reconsider.
To set or adjust a deposit limit on cbajo, log in to your account and navigate to the Responsible Gaming section of your account settings. Limit changes can also be requested by contacting cbajo support at [email protected].
How to Set a Limit
- 1 Log in to your cbajo account
- 2 Go to Account Settings
- 3 Select Responsible Gaming
- 4 Enter your limit amount in BDT and confirm
Section 4
Time-Out and Cool-Off Features
A time-out is a short-term break from the cbajo platform. It is designed for players who recognise that they need a brief pause to reset — whether after a losing streak, during a stressful personal period, or simply as a scheduled break from gambling activity. A time-out is less severe than a full self-exclusion and is appropriate for players who want a temporary pause rather than an extended absence.
When a time-out is activated, your cbajo account is placed in a suspended state for the duration you select. During this period you cannot log in, make deposits, place bets on cricket or sports, or access any casino game. Pending withdrawals that were already approved before the time-out was activated will still be processed to your bKash, Nagad, or bank account as scheduled.
Available Time-Out Durations
- 24 hours — suitable for a brief cooling-off period after an impulsive session.
- 48 hours — a weekend break or two-day pause.
- 7 days (one week) — a full-week break from all platform activity.
- 30 days (one month) — a more extended pause, recommended for players who have noticed recurring impulsive behaviour.
Once a time-out is activated, it cannot be cancelled or shortened before the chosen duration expires. This is intentional — the inability to cancel removes the temptation to end the break prematurely in response to an urge to gamble. When the time-out period expires, your account is automatically restored to active status and you may log in as normal.
Time-outs do not affect your account balance, game history, or personal data. When your account resumes, everything will be exactly as you left it. cbajo will not send you any promotional or bonus communications during an active time-out period.
Time-Out Options
- 24 hours
- 48 hours
- 7 days
- 30 days
Cannot be cancelled once activated. Pending approved withdrawals are not affected.
No Promotions During Break
cbajo will not send any bonus offers, promotional emails, or re-engagement messages to an account that has an active time-out or self-exclusion period in place.
Section 5
Self-Exclusion
Self-exclusion is cbajo's most serious player protection tool. It is designed for players who believe that their gambling has become — or is at risk of becoming — a genuine problem, and who want to remove access to the platform for an extended and meaningful period of time.
Unlike a time-out, self-exclusion is not a casual break. When you request self-exclusion, cbajo will permanently close your account for the duration you choose, delete all marketing preferences, and take active steps to prevent you from opening a new account during the exclusion period. Self-exclusion requests are processed by a member of cbajo's support team within 24 hours of the request being submitted.
Self-Exclusion Durations
- 6 months — recommended as a minimum for players who have identified a recurring problem pattern.
- 1 year — suitable for players who want a full-year commitment to stepping away from gambling.
- 2 years — for players who recognise that problem gambling has had a significant impact on their life.
- 5 years — the maximum standard period; strongly recommended for players who have sought or are currently seeking professional support for gambling addiction.
- Permanent exclusion — cbajo also offers a permanent, irrevocable self-exclusion option for players who wish to never return to the platform. This decision cannot be reversed.
How to Request Self-Exclusion
Self-exclusion can be requested in two ways: via the Responsible Gaming section of your account settings, or by contacting cbajo support directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and the duration of exclusion you are requesting. Your request will be confirmed and actioned within 24 hours.
During the self-exclusion period, cbajo will make every reasonable effort to ensure your account cannot be accessed. If you attempt to open a new cbajo account during the exclusion period, it will be closed upon detection and any deposits returned. cbajo takes self-exclusion requests extremely seriously and does not use them as marketing opportunities.
Any account balance remaining at the point of self-exclusion will be withdrawn to your registered bKash or Nagad account within five business days, provided that all KYC verification requirements are satisfied. cbajo will not hold funds indefinitely; if a withdrawal cannot be processed, the support team will contact you at your registered mobile number to resolve the matter.
Self-Exclusion Durations
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent (irreversible)
Request Self-Exclusion
Email [email protected] with subject line "Self-Exclusion Request". Include your registered mobile number and your chosen exclusion period. Actioned within 24 hours.
Section 6
Additional Player Protection Tools
Reality Check Notifications
cbajo's reality check feature sends you a pop-up notification at regular intervals during an active gaming session. The notification displays your current session duration, the total amount wagered during the session, and a prompt asking whether you wish to continue or end your session. Reality checks can be configured to appear every 15, 30, 45, 60, 90, or 120 minutes. This feature is particularly useful for players who find it easy to lose track of time during extended slots or live casino sessions.
Account Activity History
Every cbajo account includes a full transaction and gameplay history log accessible from the account dashboard. Players can view a detailed record of every deposit, withdrawal, bet placed, game result, and bonus claimed over any date range. Reviewing this history regularly is an effective way to maintain awareness of your actual gambling expenditure rather than relying on memory, which research consistently shows is unreliable when it comes to estimating gambling losses.
Session Time Limits
In addition to reality check alerts, cbajo allows players to set a hard session time limit. When a session reaches the maximum duration you have set, you will be automatically logged out. You may log back in immediately if you choose, but the forced log-out creates a natural decision point — a moment of pause between sessions that research has shown reduces impulsive continuation of gambling activity.
Cooling-Off Period on Limit Increases
As described in Section 3, any request to increase a deposit limit, loss limit, or wagering limit is subject to a mandatory 48-hour cooling-off period before the new, higher limit takes effect. Requests to decrease a limit take effect immediately. This asymmetry is deliberate: reducing protection is instant and easy, while increasing it requires a 48-hour wait that gives you time to reconsider whether the increase is truly necessary.
Full Tool Set Summary
- Daily / weekly / monthly deposit limits
- Daily / weekly / monthly loss limits
- Session wagering limits
- Session time limits (auto log-out)
- Reality check pop-up alerts
- 24h / 48h / 7d / 30d time-out
- 6m / 1y / 2y / 5y / permanent self-exclusion
- Full account activity history
- 48h cooling-off on limit increases
Section 7
Getting Help and Support
If you are concerned about your own gambling or that of someone you know, you do not need to face it alone. cbajo's support team is available around the clock — 24 hours a day, seven days a week, including all Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26) — and can help you activate any of the responsible gaming tools described on this page, process a self-exclusion request, or simply provide information on the support options available to you.
Responsible gaming queries, self-exclusion requests, and concern reports can be sent to [email protected] at any time. Use the subject line "Responsible Gaming" so that your message is routed directly to cbajo's player welfare team, who are trained specifically to handle these matters with sensitivity and confidentiality.
Talking to Someone You Trust
If you feel that gambling is affecting your life, consider speaking to a trusted friend, family member, or healthcare professional. In Bangladesh, discussing gambling problems openly is becoming more accepted as awareness of behavioural health grows. You are not alone, and speaking to someone who cares about you is often the most important first step.
Practical Steps You Can Take Right Now
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1
Log in to your cbajo account and navigate to Responsible Gaming in your account settings. Review any active limits and consider whether they are set at the right level for your current circumstances.
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2
Enable the reality check feature if you have not already done so. Set an interval that feels natural — 30 or 60 minutes is a good starting point for most players.
-
3
Review your account transaction history for the past 30 days. Calculate your actual net gambling expenditure. Compare this to what you estimated before you looked — if there is a significant gap, this is a signal worth taking seriously.
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4
If you recognise any of the warning signs described in Section 2, activate a time-out immediately via your account settings. You do not need to explain yourself to anyone — the tool is there for you to use at any time.
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5
If you feel a time-out is not enough, contact cbajo support at [email protected] to request self-exclusion. The support team will handle your request without judgement and process it within 24 hours.
cbajo Support
Available 24/7 including public holidays.
Email: [email protected]
Subject: "Responsible Gaming"
cbajo does not profit from players who are experiencing gambling-related harm. Our long-term success depends on a healthy, sustainably engaged player community, not on extracting money from vulnerable individuals. If responsible gaming measures are working correctly, they should result in some players spending less — and we consider that a success, not a failure.
We are committed to continuously reviewing and improving the responsible gaming tools available on the cbajo platform. Players who have suggestions for additional features or improvements to existing tools are welcome to share their feedback with the cbajo support team.
Section 8
Our Responsible Gaming Commitment
cbajo's responsible gaming policy is not a compliance checkbox. It reflects a genuine belief that the long-term health of the gambling industry in Bangladesh depends on platforms treating their players with respect, transparency, and care. A player who gambles within their means, enjoys the experience, and returns because they trust the platform is far more valuable than a player who deposits beyond their means and ultimately ends up in financial difficulty.
To that end, cbajo makes the following commitments to every registered player on the platform:
- We will never make it harder to reduce your limits, activate a time-out, or request self-exclusion than it is to deposit money. Protection tools are always one click away.
- We will never contact a player with promotional material during an active time-out or self-exclusion period.
- We will never pressure, discourage, or delay a player who requests self-exclusion or account closure.
- We will process self-exclusion requests within 24 hours and return any remaining account balance within five business days.
- We will enforce our 18+ age policy rigorously through KYC verification and will suspend any account where age cannot be confirmed.
- We will continuously review our responsible gaming tools and update them in response to player feedback and evolving best practices in player protection.
- We will train all cbajo support staff to handle responsible gaming enquiries with sensitivity, confidentiality, and without judgement.
- We will maintain transparent records of all responsible gaming tool activations and use this data to identify patterns that may indicate systemic issues requiring platform-level responses.
Gambling should be fun. At cbajo, we are determined to keep it that way — for every player, in every session, across every game we offer. If you ever feel that the fun has gone out of it, please use the tools on this page or contact our support team. We are here to help.
This Responsible Gaming policy was last reviewed in 2026. cbajo reserves the right to update this policy at any time. Material changes will be communicated to registered players via their registered contact details. Continued use of the cbajo platform following notification of a policy update constitutes acceptance of the revised terms.
Our Commitments
- Protection tools always one click away
- No promotions during exclusion periods
- Self-exclusion actioned within 24 hours
- Balance returned within 5 business days
- Strict 18+ KYC enforcement
- Continuously improving tools
- Staff trained in player welfare
Gambling Should Be Fun
If it stops being fun, cbajo's tools and support team are ready to help you take back control — without pressure, without delay, and without judgement.
Ready to Play Responsibly?
Set your limits, explore our games, and enjoy cbajo the way it was meant to be enjoyed — safely and within your means.
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